How to contact Compuverde Support?

Compuverde Support is always available to answer your questions by email, phone or online, based on your support offering. To get help on troubleshooting, please contact your technical service representative or send an email to: support@compuverde.com.

Also, please note that providing us with background information about the issue you are facing will help us understand your issue better and do some preliminary research before we engage with you to make our interaction more efficient. We would therefore ask you to provide the following information when you send in an email:

  • Cluster ID
  • Software Versions of all relevant software
  • An approximation of time since which that system has become unavailable
  • Whether if the issue is reproducible
  • Steps taken so far to solve the problem
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